Reception hours are from 07:00 – 18:00 daily.
We request you to check out by 10:00 on the day of your departure to afford us sufficient time to prepare units for our next guests.
Please keep your checkout receipt safe as they will request it from you when signing out at the main gate.
Please be advised, that, should you not vacate your unit by 10:00, you will they will charge you the additional full daily rate.
DUTY MANAGER/ STANDBY PERSONNEL
There is always a manager on duty at the Resort.
Should you wish to raise any concern, or even to chat to the Duty Manager please call at the reception
Our curio shop, with a variety of items ranging from clothes, curios, books, cards, photographic films, binoculars, beers, wines, cool drinks, wood, charcoal and so forth and is open every day between 07:00 – 18:00 daily.
ICE / CHARCOAL / WOOD
These are available for purchase at the curio shop.
A filling station is available near the curio shop and opened from 07:00 – 18:00 daily. We are unfortunately not in a position to repair punchers and only unleaded petrol is available.
We accept cash and recognized petrol or garage cards.
Should you find that something in your unit does not work, please report to the reception for their immediate attention or call our duty cell phone on 079 764 7129.
The Resort does not offer a porter service; however, the service is available on prior arrangement, more especially for tour groups.
Should you therefore require this service please make a timeous arrangement with our reception.
Your chalets are serviced daily between 08:00 – 14:00.
Should you require your towels to be changed please leave them on the floor. Should you require an extra mattress inform reception before 15:00.
Our electricity is supplied by generator between 07:00 – 22:00. Requests are accepted to add more hours for visitors who have medical conditions.
Baby cots are available upon request from housekeeping.
Please make arrangements with reception before 15:00 or when you make your booking.
LOST AND FOUND
All lost and found items are sent to our housekeeping department for safekeeping.
Items will only be kept for a period of three months, after which they will be disposed of.
BATHROOM RETRACTABLE DRYING LINE
For your convenience each self – catering chalet has been equipped with a retractable drying line, where light items of laundry may be hung.
Please do not hang any washing on the verandah.
We request that you report any breakages to reception.
Additional blankets are stored in the wardrobes.
Should you require extras please contact housekeeping through reception or the duty phone on 079 764 7129.
Should you have concerns of any nature, we would like an opportunity to address these at the earliest convenience, so please speak to the Front Desk Manager or Hospitality Services Manager at reception.
Feeding monkeys, any animals strictly forbidden.
Do not leave food unattended.
Please keep all the windows and doors to your chalet closed avoiding temptation for the monkeys.
Displaying of fruit and food will tempt them to enter your chalet.
We request your help in keeping areas clean at all times by ensuring that there is no food over-spill,
particularly oil and sugar as these are an attraction to ants.
Our tap water is safe to drink and a filled water bottle is in your refrigerator.