Facilities & Services at Hilltop

Facilities & Services at Hilltop

FRONT OFFICE

The front office is open from 07:00 – 19:00 daily.

SIGHTINGS BOARD

The sightings board is located in the reception area. Guests themselves, who indicate on a daily basis their sightings for the benefits of others, manage it. Guests are therefore encouraged to please indicate an accurate sighting.

SWIMMING POOL

The swimming pool is located at the Northern end of the camp, beside the rondavels and is available for the use of residents only. There are no towels provided at the swimming pool and guests are therefore requested to bring towels from their chalets. No diving is allowed at this pool and children are not allowed to swim unsupervised.

PICNIC SITES

The reserve has two picnic sites (Siwasamakhosikazi and Maphumulo), with ablutions and braai stands facilities. They are situated in several scenic spots which offer spectacular views and are ideal for game viewing. For guest’s convenience the hiring of gas service is available at Maphumulo picnic.

THE MPUNYANE RESTAURANT

Our famous Restaurant would like to tempt your taste buds by providing you with delicious meals. Our breakfast and dinner is served daily as follows:

Breakfast 07:00 – 09:30
Dinner 18:30 – 21:00
Sunday Lunch 12:30 – 14:30
Friday dinner: Traditional South African Braai

Packed meals are available and must be pre-arranged with the Restaurant.

LIGHT MEALS

Guests are invited to enjoy light meals or coffee in the form of A la Carte which could be ordered from our professional waiters whilst taking a lovely view from our look out point with coin operated telescope.

Daily: 07:00 – 18:00

UZAVOLO BAR: LADIES BAR

Guests are encouraged to come and relax after their daily activities in the Uzavolo Bar which is fully licensed. The operation hours are as follows:

Weekdays: 10:00 – Close
Saturday & Sunday: 10:00 – Close

BOMA

We welcome group bookings in our Boma venue. Groups will be required to make arrangements with Mpunyane Restaurant should they want to utilise this facility. A minimum of 20 guests will be accommodated.

CURIO SHOP

Our Curio Shop is well stocked with a variety of items ranging from clothes, curios, books, cards, photographic films, binoculars, beers, wines, cool drinks, wood, charcoal and so forth, and is open everyday between 08:00 – 19:00

BRAAI FACILITIES

Each self-catering chalet is equipped with a braai stand. We request you not to move this facility to the verandah or into the chalet. Please use it on the designated areas only.

FILLING STATION

For your convenience a filling station is available by the resort’s entrance and is opened at 07:00 – 12:00 and 13:30 to 17:00. The station offers Hi-octane, Diesel and air. We unfortunately not in the position to repair punchers. We accept cash and recognized petrol or garage cards. Cheques, MasterCard and/or Visa Cards are not acceptable as a form of payment at the filling station.

PUBLIC TELEPHONES

For your convenience a public telephone are situated outside the reception area. Phone cards are available at the curio shop from 08h00 – 19h00. Next to the telephones is an extensive list with useful numbers.

HOUSE KEEPING

Your chalets are serviced daily between 07:30 and 14:00. Should you require your towels to be changed please leave them on the floor. Should you require your room not to be serviced please hang the “Do not disturb” sign provided in the chalets. For your convenience pull out beds are provided in self-catering units and should you require this service please inform reception before 15h00.

BABY COTS

Baby cots are available upon request from Housekeeping.

LOST AND FOUND

All lost and found items are sent to our Housekeeping department for safekeeping. Items will only be kept for a period of three months, after which they will be disposed off.

LAUNDRY SERVICES

Coin operated washing machines, tumble dryer and hand wash facilities are available at the rondavel complex, or contact house keeping prior to 15h00 for assistance.

BATHROOM RETRACTABLE DRYING LINE

For your convenience each self – catering chalet has been equipped with a retractable drying line, where costumes, socks and other laundry may be hang. Please do not hang any washing from the verandah.

BREAKAGES

We request you to report any breakages to reception.

MAINTENANCE

Should you find that something in your room does not work, please fill in the maintenance request slip provided in chalet and hand it to the reception.

BABY SITTING

Should you require a baby sitter please make arrangements with reception before 15:00 and will do our best to assist you.

BLANKETS

Additional blankets are stored in the wardrobes, should you require extras please contact housekeeping through reception or the duty manager.

ICE

Available at the curio shop.

DO NOT DISTURB

If you do not wish to be disturbed, indicate this by hanging the "Do not disturb" sign on the outside of the door handle.

TORCHES AND ADAPTORS

The Curio Shop sells torches, batteries and adaptors for your convenience.

PORTER SERVICE

The resort does not offer a porter service; however, the service is available on prior arrangement, more especially for tour groups. Should you therefore require the service please make a timeuous arrangement with our reception or duty manager.

PHOTOSTATS / FAXING / INTERNET

A photocopying service is available. A nominal charge is levied. Please contact reception. Faxes may also be sent at the normal telephone rate. Internet access is available to guests between reception hours at reception area. Please make arrangement with any receptionist.

POSTAL SERVICE

Postage stamps are on sale in the Curio Shop. A postbox situated at the entrance to reception is cleared 3 times a week and posted at our local post office.

CHARCOAL / WOOD

Available at the Curio Shop.

CHECK OUT

We request you to check out by 10:00 to afford us sufficient time to prepare for the next guests. Please keep your checkout receipt safe, as it will be requested from you when signing out at the main gate.

ELECTRICITY

Although our chalets are supplied with electricity, we also have a back up generator which switches itself on during Eskom power disruptions.

SAFETY DEPSIT BOXES

For your peace of mind safety deposit boxes are available in each chalet and at reception.

COMPLAINTS

Should you have any concern, of any nature, we would like to be given an opportunity to address it at the earliest convenience. Please ask for the Duty Manager or Hospitality Services Manager at reception.

MONKEYS

Feeding monkeys is strictly forbidden. Do not leave food unattended. Please keep all the windows and doors of your chalet closed thereby avoiding temptation for the monkeys. For your information displaying of fruits will tempt them to do all they possible can to gain access to your chalet.

ANTS

We request you to assist in keeping the area clean at all the times by ensuring that there is no oil or sugar spill-over as this could serve as main attraction to ants.

FOREIGN CURRENCY TRAVELLERS CHEQUES

Facilities to facilitate the exchange of foreign currency are available. Please inquire at our reception. Our rates are slightly less favourable than those available from the banks.

DUTY MANAGER

There is always a manager on duty in the camp. Should you wish to raise any concern, or even to chat to the duty manager please call at the reception and you will be assisted.

TV'S IN CHALETS

Each chalet has been equipped with a TV with satellite dish. We offer only hotel baguettes. Please see TV operational enclosed for more information.

HOW TO PLAY TV

Switch both the TV (white button) and the decoder on. TV will automatically select channel. Choose your preferred channel with the decoder remote.